返金ポリシー

Damages and issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • You have 7 days from receiving the order to notify us in order to qualify.

Returns

  • We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it. It must not be used and in its original packaging. You’ll also need the receipt or invoice #.
  • You are responsible for all return shipping costs.
  • To start a return, you can contact us at info@happytreas.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • A 15% restocking fee will be deducted from the refund and shipping charges are non-refundable.

Exceptions / non-returnable items

  • Certain types of items cannot be returned, like clothing, used or custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
  • Unfortunately, we cannot accept returns on clearance/sale items or gift cards.

Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

info@happytreas.com